When will we receive the product I ordered?
Bank approval can be obtained instantly for your orders with a credit card, and your order can be taken to the preparation stage immediately. The payment you have deposited in your money order orders is monitored by checking our accounts at the beginning of each working day, and the orders that are paid are taken to the preparation stage. If there is any problem during the supply of the products in your order, all information about the product is sent to your e-mail address registered in our system by our store officials. The products you buy are delivered to the cargo company to be delivered to you as soon as possible. After receiving the packages, the cargo companies deliver the packages to your address in the regions where delivery to the address is made, and to the relevant cargo branch in the regions where delivery to the address cannot be made, within 3 working days depending on the region you are in.
How will I know that my order has been shipped?
When your orders placed on our site are delivered to the cargo, cargo shipment information about your order is automatically sent to your e-mail address registered in our system.
In addition, when you log in to our site, you can view your orders in the My Account section and view the status of your order instantly.
Will I pay any fees when I receive my order?
There is absolutely no extra charge at the time of delivery. Please contact us if the cargo officer asks for any fee from you.
My order is defective or wrong, what should I do?
When your order is delivered to you by the courier, you must definitely check the outer package for damage before receiving it and have a ‘Damage Determination Report’ prepared in case of any damage. Another issue that you should pay attention to regarding the damage assessment report is the statements made by the cargo officers in the report. For example, `There is no damage to the parcel. The product is damaged. Since a report such as “ will be interpreted as the product was not damaged during transportation, it creates a problem during the exchange. For your damaged product, warn the officer to keep a record with the correct words.
(Ex: When the product arrived, it was checked and found to be valuable.)
In case of damage that you notice after receiving your order, you must immediately inform your cargo branch and request assistance in preparing the damage report. If you cannot get the necessary assistance from the cargo branch, please inform us.
As a result of having the cargo officer prepare the report and deliver the product to us, your exchange will be completed quickly and you will be informed.
IMPORTANT: You should send your damaged product to us with the cargo company that delivered it to you.
My bill was not delivered with my order. What should I do?
All of the orders delivered by courier are delivered to the courier company according to the invoice and with an invoice.
Our official invoices are an integral part of your shipped order. Your invoice is delivered to you in a transparent plastic pocket bag outside of the parcel containing your order.
If, for any reason, the invoice in this pocket is not delivered to you by the cargo company, please remind the cargo officer and ask for it persistently.
For the undeliverable invoice despite all your requests, please take a report and notify us. As soon as possible, the cargo company will find it or a stamped copy will be sent to you by us.
I have not received all the products in my order?
In cases where there is more than 1 product in your order, our shipments can be made in parts.
The number of products must be the same as the number of products specified in the invoice that reaches you. A separate invoice is issued for each partial shipment.
If the products specified in the invoice are not included in the package, ask the cargo officer to keep a report and contact us.
What if no one can be found at the address at the time of delivery?
If the cargo officer cannot find anyone at the address, he leaves a “Cargo Notice” and returns the cargo to the branch. In this case, the cargo must be received from the branch within 3 days by the buyer.
Can I change the recipient name or address after placing an order?
If your order has not yet been shipped, you can change the recipient name or address. The cargo officer who will come to your address will make the delivery to the name you have given by checking the identity.
What Should Be Considered During Cargo Delivery?
When you receive the products in your order from our site, you can open the cargo package and check it after you sign the delivery receipt, while the cargo officer is with you. If there is any mistake or deficiency in the package content, you can prepare a cargo report and send it back to us or give information.
In such cases, if you have any problems with the cargo officer, please inform us immediately. The necessary intervention will be made by us as soon as possible and your problem will be resolved.
From which cities can I order?
You can order from anywhere in Turkey. We do not have any location restrictions in Turkey. The deliveries of the products can only be made in the regions where the cargo company we work with is located. Since delivery cannot be made in regions where the cargo company we have a contract with does not have a branch, our customers may have to go to the cargo branch where the package can be delivered and receive the package by hand.
Can I order from abroad?
Currently, it is not possible to send outside of Turkey.